Last Updated: July 23, 2025

This policy outlines shipping, delivery, and returns for your Zen Balance Box subscriptions, featuring curated crystals, natural items, and homemade wellness products inspired by Reiki and holistic principles.

1. Shipping
Methods and Costs:
We ship via trusted carriers (e.g., USPS, UPS) within the U.S. Standard shipping is included in subscription fees. Expedited shipping options are available at an additional cost. International shipping may incur duties and taxes, which are the customer’s responsibility.

Processing Time:
Orders process within 2–3 business days. Monthly subscription boxes ship around the 1st of each month.

Delivery Estimates:

U.S. deliveries: 3–7 business days

International deliveries: Longer, depending on customs
Delays may occur due to carriers or customs. We’ll notify you if this happens.

Tracking:
A tracking number will be sent to your email when your order ships. For lost or damaged shipments, contact info@zenbalancebox.com within 7 days of delivery for resolution.

2. Returns and Refunds
Eligibility:
Due to the personalized, natural, and homemade nature of our items (e.g., crystals, essential oils), returns are limited. Unopened boxes may be returned within 14 days of receipt for quality issues only (e.g., damaged items). We do not accept returns for change of mind or used products.

Process:
Email info@zenbalancebox.com with your order number, reason for return, and photos. If approved, we’ll provide a return label. Return shipping is free for defective items; otherwise, customers are responsible for return costs.

Refunds:
Refunds are processed within 7–10 business days to your original payment method, minus shipping and restocking fees (if applicable). Subscription refunds are not available for boxes that have already shipped; cancellations only apply to future shipments.

Exchanges:
For damaged items, we will send replacements at no cost.

Non-Returnable Items:
Perishable goods, custom items, or hygiene-related products (e.g., oils) are final sale.

We aim to make every experience seamless—please reach out with any concerns.

Zen Balance Box Accessibility Statement
Last Updated: July 23, 2025

At Zen Balance Box, we are committed to making our website and services accessible to everyone, including individuals with disabilities, in alignment with WCAG 2.1 Level AA guidelines. Our chakra-aligned wellness subscriptions are designed to promote inclusivity and mindfulness for all.

Our Efforts
Accessible design features such as alt text for images, keyboard navigation, and screen reader compatibility.

Selection of third-party tools (e.g., payment processors) that meet accessibility standards.

Ongoing audits and staff training to ensure continuous improvement.

Known Limitations
While we strive for full accessibility, some older content or third-party integrations may have limitations (e.g., certain video captions). We are actively working to address these issues.

Feedback and Support
If you encounter accessibility barriers, contact us at info@zenbalancebox.com. Please include:

A description of the issue

The page URL

Your assistive technology details

We aim to respond within 5 business days and prioritize resolutions.

We value your input to help us enhance accessibility—let’s foster Zen for everyone!