Zen Balance Box Privacy Policy
Effective Date: July 1, 2025
Last Updated: July 23, 2025
Company Name: Zen Balance Box, LLC
Email: info@zenbalancebox.com
Phone: (240) 775-8505 (Public Contact)

This Privacy Policy explains how Zen Balance Box, LLC (“we,” “us,” or “our”), located in North Potomac, Maryland 20878, collects, uses, stores, shares, and protects the personal information you provide when using our website, subscribing to our services, or interacting with our products.

We are committed to protecting your privacy and ensuring transparency in compliance with applicable laws, including GDPR, CCPA/CPRA, and other data protection regulations. By using our services, you consent to the practices described in this policy.

1. What Information We Collect
We collect the following types of personal information to provide and improve our subscription box services:

Contact and Account Information: Name, email address, phone number, mailing/shipping address.

Payment Information: Billing details such as credit/debit card numbers or bank account information (processed securely via third-party providers).

Preference and Wellness Data: Personal preferences (e.g., meditation styles, essential oil scents, yoga interests) to customize your boxes.

Usage and Behavioral Data: IP address, device information, browser type, pages visited, and interaction data (via cookies or analytics tools).

Marketing Data: Opt-in preferences for newsletters or promotions.

We do not collect sensitive health data unless explicitly provided for personalization purposes, and we do not knowingly collect information from children under 13 (COPPA compliant).

2. How We Collect Information
We collect information through:

Website forms (e.g., subscription sign-ups, account creation, contact inquiries).

Automatic tracking technologies (e.g., cookies, pixels, Google Analytics).

Subscription activation, renewals, or purchases.

Third-party integrations (e.g., social media logins, payment processors like Stripe).

Email interactions or customer support communications.

3. Why We Collect and Use Information
We use your information for legitimate business purposes, including:

Processing subscriptions, payments, and shipping wellness boxes.

Customizing content and recommendations based on your preferences.

Improving our services, website, and user experience.

Sending marketing communications (only with your opt-in consent).

Responding to inquiries, providing support, and resolving disputes.

Complying with legal obligations, preventing fraud, and ensuring security.

Legal Basis (GDPR): Consent, contract performance, and legitimate interests.

4. How We Share Information
We do not sell your personal information. We may share it only with trusted third parties:

Service Providers: Payment processors (e.g., Stripe), shipping partners (e.g., USPS), analytics providers (e.g., Google Analytics).

Affiliates and Partners: For joint marketing or service enhancements, with similar privacy protections.

Legal Requirements: When required by law, such as subpoenas or legal investigations.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. How We Store and Protect Information
We store data on secure servers (e.g., AWS) and implement:

Encryption for sensitive data.

Access controls to limit data to authorized personnel only.

Regular security audits, firewalls, and malware protection.

Retention for only as long as necessary (e.g., active subscriptions + 7 years for tax purposes), then secure deletion or anonymization.

In case of a data breach, we will notify affected users as required by law.

6. Your Rights and Choices
Depending on your location, you may have the right to:

Access, correct, or delete your data.

Opt out of marketing or data sharing (CCPA).

Withdraw consent or object to processing (GDPR).

Request data portability.

To exercise these rights: Email info@zenbalancebox.com. We respond within 30 days (or as required by law).

You can also manage cookies via your browser settings.

7. International Data Transfers
If you are outside the U.S., your data may be transferred to and processed in the U.S. We use safeguards such as Standard Contractual Clauses to protect your data.

8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. Significant changes will be communicated via email or website notice. Continued use of our services implies acceptance.

9. Contact Us
Email: info@zenbalancebox.com
Phone: (240) 775-8505

We value your privacy—let’s keep the Zen flowing!