Last Updated: July 23, 2025

These Terms of Service (“Terms”) govern your access to and use of the Zen Balance Box website, services, and products (“Services”), operated by Zen Balance Box, LLC (“we,” “us,” or “our”) in North Potomac, Maryland 20878. By subscribing, purchasing, or using our Services, you agree to these Terms, which form a binding contract. If you do not agree, please do not use our Services.

1. Eligibility
You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent that you meet this requirement and have the authority to enter into this agreement.

2. Subscription Services
Description: We offer monthly subscription boxes curated with crystals, natural items, and homemade wellness products aligned with chakras or mindfulness affirmations, incorporating Reiki and holistic principles.

Subscription Plans: Subscriptions auto-renew monthly unless canceled. Details on pricing, contents, and delivery are provided at signup.

Modifications: We may update box contents, pricing, or terms with notice via email or website. Continued use after changes implies acceptance.

Trial Periods: Any free trials convert to paid subscriptions unless canceled before the end.

3. Payments and Billing
Fees: You agree to pay all fees for your subscription plan, including taxes and shipping. Payments are processed via secure third-party providers.

Billing Cycle: Charges occur on your subscription anniversary. Failed payments may suspend your account.

Refunds: Refer to our Shipping and Returns Policy for details. No refunds for partial months unless required by law.

4. Cancellations and Pauses
Cancellation: Cancel anytime via your account or by emailing info@zenbalancebox.com. Cancellations take effect at the end of the current billing cycle.

Pauses: You may pause subscriptions for up to 3 months; contact support for details.

5. Intellectual Property
All content, including designs, affirmations, and Reiki-inspired materials, is owned by us or our licensors. You may not reproduce, distribute, or create derivative works without permission. A limited license is granted for personal use only.

6. User Conduct
You agree not to misuse our Services, violate laws, or infringe rights. We may terminate accounts for violations.

7. Disclaimers and Limitations
Wellness Disclaimer: Our products are for general wellness and mindfulness purposes, not medical advice. Consult professionals for health concerns.

No Warranties: Services are provided “as is.” We disclaim all warranties, express or implied.

Liability: Our liability is limited to the amount paid in the last 12 months. We are not liable for indirect damages.

8. Governing Law and Disputes
These Terms are governed by Maryland law. Disputes will be resolved via arbitration or small claims court.

9. Changes to Terms
We may update these Terms; we will notify you via email or our website. Continued use of our Services constitutes acceptance of the updated Terms.

10. Contact Us
Questions? Email info@zenbalancebox.com or call (240) 775-8505.